Refund policy

Thank you for choosing Tribe Alpha. We are committed to delivering elite-grade gear and an exceptional purchasing experience. Should your order require attention, please review our comprehensive return and exchange guidelines below.

You can download the Refund & Exchange Request Form HERE

1. Standard Product Returns

  • Timeframe: Non-personalized items are eligible for return within 30 days of the original purchase date.

  • Condition Standards: To qualify for a return, items must be entirely unused, unwashed, free of any wear or odors, and returned in their original packaging.

2. Custom & Personalized Gear

  • Final Sale: Due to the bespoke nature of personalized equipment—including custom names, numbers, dates, or tailored configurations—all customized items are considered final sale and cannot be returned or exchanged.

  • Accuracy Verification: Customers are solely responsible for verifying all text and numerical inputs prior to final checkout. Tribe Alpha assumes no liability for errors or typos introduced during the customization process.

  • Production Defect Exception: If a custom item arrives flawed, damaged, or incorrect due to an error on our part, it is fully covered under our defect resolution policy.

3. Damaged or Incorrect Shipments

  • Reporting Window: Any discrepancies, shipping damage, or defective items must be reported via info@tribe-alpha.com or our live chat within 48 to 72 hours of delivery.

  • Resolution Process: To expedite a replacement or refund, please provide your order details along with clear photographic evidence of the issue.

4. Refund Processing

  • Inspection & Approval: Returned merchandise undergoes a thorough evaluation upon arrival. You will be notified via email regarding the approval or status of your refund.

  • Credit Issuance: Approved refunds are automatically credited back to the original payment method within a period of 14 days.

5. Shipping & Logistics

  • Return Freight: Customers assume responsibility for all return shipping expenses on standard items. Original and return shipping costs are strictly non-refundable and will be deducted from the final refund total where applicable.

6. Customer Support

For inquiries regarding our policies or assistance with an active order, contact our support division at info@tribe-alpha.com. By completing a transaction at tribe-alpha.com, you acknowledge and accept the terms outlined within this policy.