Privacy policy

1. GENERAL

The provider of the online store tribe-alpha.com is committed to protecting the confidentiality of personal data and user privacy. We comply fully with applicable Slovenian legislation and the General Data Protection Regulation (GDPR). All personal data submitted during your visit, inquiry, or checkout process is used strictly to deliver our services and equip you with our gear.

2. VALIDITY

This Privacy Policy applies to all visitors, registered users, and customers of tribe-alpha.com across all pages and subpages. By accessing or using our website, you acknowledge and agree to the terms outlined in this policy. This document may be updated periodically; continued use of the platform signifies your acceptance of any revisions.

3. BASIC CONCEPTS

For clarity, our policy operates under the following definitions:

  • Personal Data: Any information relating to an identified or identifiable individual.

  • Processing: Any automated or manual operation performed on personal data (e.g., collection, storage, structuring, or deletion).

  • Controller: Tris in Tris d.o.o., the legal entity determining the purposes and means of processing for tribe-alpha.com.

  • Processor: Third-party entities or partners processing data on behalf of the controller.

  • User: Any individual or legal entity browsing or interacting with tribe-alpha.com.

4. INFORMATION WE COLLECT & HOW WE USE IT

To fulfill your orders and optimize your experience, we collect necessary data including:

  • Identity & Contact Data: Name, surname, shipping addresses, email address, and phone numbers.

  • Business Data: Company name and tax identification number (for corporate accounts).

  • Security Data: Encrypted account passwords and communication archives.

  • Transaction Details: Purchase history and fulfillment records (Note: Financial and credit card details are securely handled via PayPal; Tribe Alpha never stores your raw financial credentials).

  • Technical & Cookie Data: Device type, browser specs, IP address, and connection timestamps gathered automatically. Users retain full control over cookie preferences via their browser settings or our site's cookie manager.

Minors & Children: Our platform and tactical products are not intentionally marketed or sold to minors under the age of 16 without parental consent.

5. PURPOSE OF PROCESSING & DATA SHARING

Your data is utilized exclusively for:

  • Fulfilling sales contracts, processing custom gear orders, and communicating transaction updates.

  • Maintaining user accounts, customer records, and communication histories.

  • Carrying out internal statistical and marketing research to improve our platform.

Third-Party Sharing: We never sell or compromise your intelligence data. Information is shared strictly with trusted operational partners necessary for fulfillment:

  1. Logistics & Delivery Partners: Pošta Slovenije d.d., GLS, DPD, and DHL (receiving strictly necessary delivery details: name, address, contact number).

  2. Legal Authorities: When strictly required by law or court proceedings.

  3. International Transfers: Any data transferred outside the European Economic Area (EEA) strictly adheres to robust GDPR-compliant safeguards.

6. DATA SECURITY & RETENTION

  • Security Protocols: We deploy advanced technological and organizational measures to protect your data. All authorized personnel are strictly bound by confidentiality duties.

  • Retention Windows: Account data is stored while your account is active (or while subscribed to newsletters) and for up to one year following cancellation. Transactional data is retained as required by tax and commercial laws, after which it is permanently deleted or anonymized.

7. YOUR USER RIGHTS

Under GDPR, you maintain complete clearance and control over your records. You have the right to request:

  • Confirmation of whether your data is processed, along with access to your records.

  • Rectification of inaccurate or incomplete data.

  • Erasure ("Right to be Forgotten") of your personal data where legal retention exceptions do not apply.

  • Restriction or objection to specific processing activities (such as direct marketing).

  • Data portability for automatically processed records.

To exercise your rights, or to submit a privacy-related inquiry, reach out directly to our support division.

8. CONTACT & SUPPORT

For questions regarding this policy, data clearance, or privacy controls, contact us at:

  • Email: info@tribe-alpha.com (or via our dedicated privacy inquiries path)

  • Phone: +386 (0)2 87 87 222

  • Entity: Tris in Tris d.o.o.

If you do not agree with the terms outlined in this privacy protocol, please discontinue use of tribe-alpha.com.