Frequently asked questions

Pick your product, choose your cut and size, and add your name or number in the personalisation fields if the product offers them. Add it to your cart and follow the checkout steps.

Many designs can carry your name, nickname or number. You'll find the personalisation fields on the product page, just above Add to cart. Please double-check spelling before you pay: personalised items are made just for you and are final sale.

Yes. We design and make fully custom rashguards, shorts, spats and more for clubs, from 10 pieces per order, with volume discounts from 50 pieces. See Custom gear for clubs or send us your order through the club order form.

We start making your order soon after you pay, so we can't promise changes or cancellations, especially for personalised items. Contact us as soon as possible: call +386 40 293 133 (Monday to Friday, 7:00 to 15:00) or email info@tribe-alpha.com.

Card (Visa, Mastercard, Maestro, American Express, UnionPay), Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. In some countries you can also pay with Bancontact, MB WAY or MobilePay. Checkout shows every option available to you.

Yes. Card and wallet payments are processed by Shopify Payments and PayPal payments by PayPal, over encrypted connections. We never see or store your full card details.

Everything is made to order in Slovenia. Standard orders ship within 10 working days, and GLS usually delivers 2 to 5 working days after that. Fully custom orders ship within 3 to 4 weeks.

• Slovenia: €3.90, free from €69.90
• Austria and Croatia: €6.90, free from €89.90
• Hungary: €8.90, free from €99.90
• Germany and the rest of the EU: €12.90, free from €149.90
• Rest of the world, including Bosnia and Herzegovina and Serbia: €17.90

Free shipping is applied automatically at checkout. See our shipping policy for details.

GLS delivers all our orders.

When your package ships, we email you a GLS tracking number. If you have an account, you can also follow your order under My account.

Not within the EU. Orders shipped outside the EU may be charged customs duties or import taxes by the destination country, and these are paid by the customer.

Check the size chart on the product page. If you're between two sizes, choose the larger one for a looser fit or the smaller one for a tight compression fit. Still unsure? Message us your height and weight and we'll suggest a size.

We'll remake it in your correct size and ship it to you free. You only cover sending the original back to us. This applies to non-personalised items within 30 days of delivery, unused and unwashed in the original packaging, one free exchange per item. Email info@tribe-alpha.com with your order number and the size you need.

You can withdraw from any purchase within 14 days of delivery, and return non-personalised items within 30 days of delivery, unused, unwashed and in their original packaging. Email info@tribe-alpha.com with your name, order number and the items you are returning, or use the form in our refund policy. Send the items to: Tribe Alpha, TRIS IN TRIS d.o.o., Otiški vrh 54 A, 2373 Šentjanž pri Dravogradu, Slovenia. Return shipping is paid by the customer, except for faulty items.

No. Items with a name, number or custom design are made just for you and can't be returned or exchanged, unless they arrive faulty or not as ordered.

Email info@tribe-alpha.com as soon as possible, ideally within 72 hours of delivery, with your order number and clear photos of the problem. We'll repair, replace or refund the item at no cost to you.

We refund the item price and your original standard shipping within 14 days of receiving your withdrawal, to your original payment method. We may wait until the items are back with us, or until you send proof that you shipped them.

Wash it after every session, inside out, on a cool or warm gentle cycle. Skip fabric softener and bleach, and air dry it (or use the lowest dryer heat). Sublimated prints are in the fabric itself, so they won't crack or peel. More tips in How to Wash a Rashguard So the Print Lasts.

No, you can check out as a guest. An account makes checkout faster, shows your order history and gets you the occasional member-only deal.

Click the account icon in the top right corner. Choose Create account to sign up, or Forgot your password? to get a reset link by email.

Log in, open My account and choose View addresses to add or change an address.